Request for Services

Career Detail

Administrative Assistant Intake, Waterloo, IA

  • Job Type: Full-Time
  • Location: Waterloo, IA
  • Date Posted: 10/21/2021

Job Description:

This position will serve the city of Waterloo in [Black Hawk County and surrounding areas in Iowa; travel is expected.


Families First offers Top Pay and Great Benefits!  Our employees have the potential to earn $32,000-$36,000 annually.  Benefits include health, dental, vision; a flexible spending program; 401K; and additional voluntary payroll deductions through AFLAC and Legal Shield.  We also offer a Paid Time Off (PTO) program.  The agency encourages and supports personal and professional growth through agency sponsored training, conferences, workshops and other staff development activities.

Families First is one of the leading providers of family based, in-home and in-office services in the State of Iowa. 

  • We are accredited by the Council on Accreditation.
  • Employ approximately 230 employees.
  • Serve approximately 3,000 individuals through our various programs in forty-four counties within the State.
  • Our employees assist entire families with the daily stressors enabling them to balance a family, work and school.

Services Essential Functions and Responsibilities

  • Respond to all phone calls, emails, and other communication in a professional manner and within 24 hours of receipt. Providing support to the Family Support Specialist, Intervention Specialist, Facilitator Behavioral Health Specialist and Therapist and other colleagues in a professional manner
  • Oversee, maintain, and manage documentation and reports related to varying program services for the Agency
  • Maintains workflow with job duties assigned and assist in developing reporting procedures
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and personnel requirements, implementing changes
  • Coordination and preparation of data reporting as assigned
  • Attends and participates in meetings as required by your supervisor
  • Participates as a team member of Families First demonstrating willingness to assist others, assertive when tasks are completed in offering others assistance
  • Assure discreet and confidential handling/processing of all agency information
  • Demonstrates a sensitivity to service populations’, culture, and diversity
  • Perform other duties as assigned
  • Oversee, maintain, and manage referrals and intakes and quality assurance for the Family Centered Services and FTDM/YTDM/CSC services
  • Reads each referral to ensure accurate information seeking clarification when needed
  • Performs client database, Jarvis and TheraManager data entry and updates
  • Perform, maintain, and manage agency numbers and month end reporting
  • Prepares discharged cases for closing and filing
  • Maintain and manage subcontract request submitted by Supervisors and external agencies

Education/Training:  High School Diploma or equivalent is required.   Accreditation from a business or technical college or university with emphasis in administration, secretarial, finance, record keeping child welfare, human services, criminology or a closely related field is preferred; and

Work Experience:  Two (2) years’ work in related field; or

An equivalent combination of education, training and experience that provides the knowledge, skills and abilities necessary to perform the essential functions of the position.

Required licenses, registrations and certifications:  Possession of a valid State of Iowa Driver’s license.

Apply Now     Go Back