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Our Services

Families First Counseling Services is one of the largest Child Welfare and Counseling Agencies in the state of Iowa. We provide services to over 2,500 families a day in 54 counties with 16 offices across the state to meet your individual needs.

Below you will find a brief description of the services we offer. If you are interested in accessing services, please click on the office location nearest to you to see a list of available services. Then, click on the Request for Services button below to complete our online referral form. Upon receipt of your request, one of our intake specialists will contact you within 48 hours. If you would prefer to speak directly with us, you can also call us toll-free at 1-888-316-3025 and we will be glad to assist you. Thank you for taking the time to review our services.

Request for Services

Behavioral Health Intervention Services (BHIS)

Our Behavioral Health Intervention Specialists can work with children and adults individually in the comfort and convenience of your own home providing skill-based private and confidential services addressing:

  • ADHD
  • Anger management
  • Communication skills
  • Conflict resolution
  • Coping skills
  • Crisis intervention
  • Decision making
  • Oppositional Defiant Disorder (ODD)
  • Sexual abuse (survivors)

Programming is based on the person's age and the identified needs gathered through a thorough mental health assessment. The assessment is conducted by a licensed professional at a time that is convenient for you. 

Family Centered Services

In-home services are provided to families who have experienced an allegation of child abuse. We are contracted to provide Evidenced Based Programming to clients we serve including: Solution-Based Casework, SafeCare and Motivational Interviewing. Additionally, we provide services to families to ensure basic needs are met while ensuring child safety. Some of these services include: transportation, professionally supervised family interactions and connection to community resources.

In-Office Therapy

A variety of in-office therapeutic services are available for children, adolescents and adults. The specialties of the therapists encompass a variety of issues and populations including ADHD, oppositional behaviors, impulse control problems and emotional issues such as depression in children and adolescents. Adult services are also available to provide therapy for mood disorders, thought disorders, anxiety disorders and personality disorders.

Integrated Health Home Program (IHH)

The Integrated Health Home Program is an approach to healthcare that partners Families First Counseling Services with you in caring for your child. This FREE service is an expansion of your existing Medicaid benefits.

We are a team consisting of a care coordinator, family support specialist, and a registered nurse that is committed to helping coordinate services with doctors, behavioral health practitioners, schools and others to make sure that all of your child’s emotional, mental, and physical health needs are being addressed.

Your team will help your family make and reach their goals. They will not replace existing providers but are additional support to help pull it all together. You do not have to change your current services.

Benefits of Integrated Health Home Program for Your Child

  • Helps you identify and create a whole health plan for your child’s care needs and family’s wellness goals
  • Coordinates your child’s behavioral, emotional and physical health services
  • Empowers your family to make choices regarding your care and health goals
  • Assistance with scheduling appointments if needed
  • Provides access to support services for you and your family
  • Provides access to phone assistance 24 hours per day, 7 days per week

Insurance Carriers Accepted by Families First Counseling Services

If the therapist is an LMSW, LMFT-t, or an LMHC-t, you will want to reach out to that therapist to ensure they are credentialed with that insurance carrier.

  • Medicaid (Iowa Total Care, Amerigroup)
  • Wellmark (Blue Cross/Blue Shield)
  • United Health Care
  • HealthPartners (in the future—still in the credentialing process)
  • Midlands Choice Carriers:
    • Allied Benefit Systems
    • Allied National
    • ASR Corporation
    • Auxiant
    • Avera Health Plans
    • Benefit Administrative Systems
    • Benefit Management LLC KS
    • Benefit Plan Administrators
    • Bright Health
    • Cigna
    • Corporate Plan Management
    • Cypress Benefit Administrators
    • Dakotacare
    • Employee Benefit Systems
    • Health Choices
    • Healthcare Solutions Group
    • HealthLink
    • HealthPartners
    • HealthScope Benefits
    • IPMG
    • LewerMark Student Insurance
    • Med-Pay Inc
    • Medica
    • Medical Benefit Administrators
    • Meritain
    • Mid-American Benefits
    • Midwest Group Benefits
    • National General Benefits Solution
    • New Era Life Ins Co
    • Prairie States Enterprises
    • PreferredOne Administrative Services, Inc
    • Pro-Claim Plus
    • Professional Benefit Administration
    • Regional Care, Inc
    • Self Insured Services Company (SISCO)
    • TBG
    • The Loomis Company
    • Three Rivers Benefit Corporation
    • Total Plan Services
    • TRISTAR Benefit Administrators
    • Trustmark Insurance Group
    • UCHelath Plan Administrators
    • UMR
    • Wisconsin Physicians Service
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